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Refund policy

NOTE:  We are not responsible for items lost or damaged during shipping.


Returns
Requests for returns must be submitted no later than 15 days after receipt of product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Shipping Return Items

If the return is approved, we will provide necessary shipping information and instructions needed to process the return. The items must be packaged and protected for return shipping.  Customer is responsible for return shipping costs unless item is defective or an error was made by Wonderland 222 with the original order.

Damaged Items

Photo evidence of packaging, packing slip and items must be submitted to support@wonderland222.com no later than 15 days after delivery.  Refunds are approved on a case by case basis.  A determination must be made if the damage is from production or damage that occurred during shipping.  NOTE:  We are not responsible for items damaged during shipping.  If items were damaged during shipping, a claim must be filed with the shipping courier.   We may require the damaged items be returned, in which a prepaid shipping label will be provided to the customer. 

Lost Packages 

Please see How to File a Claim section below or in the FAQ (coming soon)

Refunds (if applicable) 

Once the return is received and inspected, a notification will be sent to the customer indicating the returned item was received and approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment. Credits may take 3-5 business days or more depending on the financial institution. The cost of original shipping will be excluded from the refund and a $5.00 restock fee will be applied. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account then your credit card company or financial institution.
If you feel there was an error in the submission of the credit, please contact us at support@wonderland222.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.